This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.



Practice Closures: 

1300 - 1400 every day for COVID planning 

Friday 25th December 2020

Monday 28th December 2020

Friday 1st January 2020

Monday 4th January 2021

Apologies for any inconvenience caused. 

The Practice will only be open for pre-booked appointments on the following dates:

Friday 8th May 2020

Monday 3rd August 2020

Friday 16th October 2020

This means there will be no telephone or emergency service.  All calls and on the day contacts will be routed to NHS24. 

SMEARS - Please don’t ignore your next smear invite.  And, if you missed your last smear test, contact us to find a time that suits you.  All women aged 25-64 across Scotland are invited to have a cervical screening test every three years from age 25-49 and every five years from age 50-64. Please note that we now offer early morning appointments which many women find convenient to fit in around working patterns.




Welcome to Riverside Medical Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.


In view of the recent global COVID-19 outbreak, Riverside Medical Practice has made the decision to limit face to face contact with all patients.  You can still book a telephone consultation with a GP of your choice.  If your clinician feels you need to be seen, they will give you instructions on how and when to attend the surgery.   


Monday 6th April

New and updated information on self isolation and social distancing, including those who have received a letter from The Scottish Government:

Guidance on self isolation and and social distancing


Please note that pharmacies are now taking up to 7 days to process repeat prescriptions.  Please take this into consideration when ordering your prescription.

#HelpUsHelpYou by following the new guidelines about ordering medication.  Only collect the amount you need so that we can help reduce the pressure and workload for GPs and community pharmacies. 

Please note the practice is trying to reduce the amount on contacts with patients collecting prescriptions.  With this in mind we strongly suggest that you choose a pharmacy convenient for you for your prescription to be sent to. 

If you are difficulty accessing our online prescription service, please email your request to:

For more info:

Self Isolation Notes:

Use this service if you have been told to stay at home because of coronavirus and you need a note for your employer.

This service is only for people who:

  • have symptoms of coronavirus and have used the 111 online coronavirus service
  • have been told by a healthcare professional they have symptoms of coronavirus
  • live with someone who has symptoms of coronavirus

If you are not sure if you need to stay at home, get the latest NHS advice on coronavirus.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else:

Helpful Numbers:

  • Coronavirus general helpline: 0800 028 2816

If you don't have symptoms and are looking for general advice. 

  • Helpline for elderly people:  0800 12 44 222

Call Age Scotland for coronavirus advice, help, or simply a friendly voice of support.

  • Business Support Helpline: 0300 303 0660

Call the Scottish Government's official helpline for businesses for all questions related to Coronavirus financial support and essential advice.

  • Mental Health Helpline: 0800 83 85 87

Call Breathing Space Scotland for listening, advice and information for people in Scotland feeling low, stressed or anxious.

  • Employers' Helpline: 0800 019 2211

Call Healthy Working Lives for practical workplace advice on health, safety and wellbeing information.

  • LGBT Health and Wellbeing Helpline: 0300 123 2523

Call LGBT Helpline Scotland for information and emotional support, or simply a friendly voice. 

  • Parent's Helpline: 08000 282233

Call Parentline Scotland for tips, advice and support for parents/guardians, or if you simply need to talk. 

  • Housing Helpline: 0808 800 4444

Call Shelter Scotland for advice and answers on homelessness, evictions, housing benefit, repairs and more. 

  • Domestic Abuse Helpline: 0800 027 1234

Call the Domestic Violence Helpline for confidential support from highly trained female advisers. 

  • Rape Crisis Scotland Helpline: 08088 01 03 02

Call Rape Crisis Scotland for confidential support, advice and information.  It is for anyone, women and men, affected by sexual violence, no matter when or how it happened. 


Resources to support emotional wellbeing and mental health

Parent Club - covering health information, advice on how to talk about Coronavirus and ideas on helping children through this time: 


If you've developed a continuous cough or fever/high temperature in the last 7 days, stay at home for 7 days from the day your symptoms started.


Visit the Coronavirus (COVID-19) page below for the latest advice or phone 0800 028 2816:

Online Prescriptions

We now have access to an online service called 'patient services' which will link to your medical record and allows you to access your repeat prescription and book and cancel appointments online. As it links directly with your medical record, there are future plans to give you access to results and much more of your medical record.

If you would like to engage with our online service, please pop into the surgery to complete our online registration form, with identification and we can get you registered. 

One you are registered, you will be sent a token code electronically which will allow you to fully register to access your prescriptions for ordering.

Please note: If you currently use our online service via our website ( this will no longer be active as of April 2020 and we will ask you to move over to our new service as mentioned above. 


Thank you


In 2017, a national campaign launched to make everyone in Scotland of the way the NHS are improving how it uses information from GP patient records.   For further information please consult or call NHS Inform on 0800 22 44 88. 

Chronic Medication Service/Serial Prescribing

Riverside Medical practice is encouraging all patients prescribed repeat medication to register for the chronic medication service (CMS). This is a NHS service provided by all community pharmacies. The pharmacist will provide you with a review of your medication and discuss any problems you have, enabling you to get most benefit from your medicines. If you are registered for this service your doctor may issue you a serial prescription, which lasts for 24/48 weeks, and allows you to get further supplies of your regular medicines direct from the pharmacy. Please refer to the community pharmacy, of your choice, if you have any questions and also to register you for the service.

Important notice re online prescriptions

Please note the contraceptive pill cannot be ordered online - this prescription is obtained from the Practice Nurse when you attend your annual review appointment).  Click here to order your prescription on line using the new form

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features.  Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


(Site updated 06/04/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical record
NHS ScotlandThis site is brought to you by My Surgery Website