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Welcome to Riverside Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please assist our receptionists when you are asked for what may seem like personal details – the information is to help the doctor, nurse or healthcare assistant who is going to be dealing with your problem. All staff are bound by confidentiality protocols.
As of Monday 13th January 2020, Riverside Medical Practice will close between 1pm and 2pm every Monday afternoon for staff training. This will be a change from closing on a Wednesday afternoon. This vital time allows us to continuously improve our service we provide to you.
If you require URGENT medical advice that can't wait until we reopen at 2pm, please contact our emergency service on 01463 715999 or ring the doorbell at the front door.
In a life threatening emergency or after a serious accident, you should call 999 and ask for an ambulance.
We now have access to an online service called 'patient services' which will link to your medical record and allows you to access your repeat prescription and book and cancel appointments online. As it links directly with your medical record, there are future plans to give you access to results and much more of your medical record.
If you would like to engage with our online service, please pop into the surgery to complete our online registration form, with identification and we can get you registered.
One you are registered, you will be sent a token code electronically which will allow you to fully register to access your prescriptions for ordering.
Please note: If you currently use our online service via our website (www.riversidemed.co.uk) this will no longer be active as of April 2020 and we will ask you to move over to our new service as mentioned above.
In 2017, a national campaign launched to make everyone in Scotland of the way the NHS are improving how it uses information from GP patient records. For further information please consult www.spire.scot or call NHS Inform on 0800 22 44 88.
Chronic Medication Service/Serial Prescribing
Riverside Medical practice is encouraging all patients prescribed repeat medication to register for the chronic medication service (CMS). This is a NHS service provided by all community pharmacies. The pharmacist will provide you with a review of your medication and discuss any problems you have, enabling you to get most benefit from your medicines. If you are registered for this service your doctor may issue you a serial prescription, which lasts for 24/48 weeks, and allows you to get further supplies of your regular medicines direct from the pharmacy. Please refer to the community pharmacy, of your choice, if you have any questions and also to register you for the service.
Important notice re online prescriptions
Please note the contraceptive pill cannot be ordered online - this prescription is obtained from the Practice Nurse when you attend your annual review appointment). Click here to order your prescription on line using the new form
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 17/02/2020)