Private Work
Even though you are registered with
us there are some services we can
offer
that are not provided by the
National Health Service. For
example, passport
applications and insurance
documents. We make a charge for
these services,
which are on display in reception.
Please feel happy to check with
reception what the charge will be.
Riverside
Patient Group
The Practice has formed a Patient Group. The group
consists of the Practice Manager, a
Doctor, a representative from our
nursing and health visitor team,
reception staff and five patients
from the Practice. If you are
interested in this group, please
leave your details with the
reception staff or contact the
Practice Manager.
Riverside Medical Practice wishes to
thank members of the Riverside
Patient Group for their contribution
to this website.
Quality
Practice Award
In December 2002 the Practice
successfully gained the Quality
Practice Award of the Royal College
of General Practitioners. This
recognises the high quality of the
clinical and administrative work
done by all our Doctors, nurses and
staff.The
Quality Practice Award is valid for
five years. Over the past eighteen
months the practice team has been
working to complete the award for
the second time. On 19th Feb 2008 we
became only the thirteenth practice
in the whole of Scotland to be
awarded QPA for the second time.
Suggestions
We would like to hear of any
suggestions you may have about any
part of the
Practice. Please send them to the
Practice Manager or post into our
suggestion box in our waiting room.
Complaints
We operate a practice complaints
procedure for dealing with
complaints. This system meets
national criteria.
If you wish to make a complaint you
can approach any member of the
practice
team. We aim to deal with any
problem both quickly and
effectively. You will receive an
acknowledgement within 2 working
days and an explanation within 10
working days.
It would be helpful if you could
inform us of any problem as soon as
possible after the incident has
taken place, and at the latest
within 12 months.
In investigating your complaint we
aim to:
- Find out what
happened, and what went wrong
- Enable you,
if you would like, to discuss
the problem with those
concerned
- Ensure that
you receive an apology, if
appropriate
- Try to
prevent the same thing happening
in the future
If you are
complaining on behalf of someone
else, and in order to maintain
patient confidentiality, we will
need to know that you have his or
her permission to do so.
If you would prefer to talk to
someone who is not involved, you can
telephone or write to:
The Complaints Team
NHS Highland
PO Box 5713
INVERNESS
IV1 9AQ
Tel: 01463 705997
Fax: 01463 711322
Email:
complaints@mailbox.haht.scot.nhs.uk
If you would like to make a
suggestion that you feel could
improve the service we offer to
patients, please let us know by
using the suggestion box in the
waiting room, or by discussing with
a member of staff. |
