Please note that our phone line to the surgery will close weekdays at 6 pm.

The practice is closed on Saturdays and Sundays.

Appointments

Appointments may be made in person or by telephoning during opening hours on
telephone number 715999.

We operate a computerised appointments system, which is accessed by your
name and date of birth.

We aim to offer a routine appointment with a GP within two working days and
a routine appointment with a named GP within five working days.

We aim to offer a routine appointment with a nurse within three working days
or five working days with a named nurse.

If the named Doctor or nurse is on annual or sick leave, you will be offered
an alternative appointment with another Doctor or nurse

GPs and Nurses on the Phone

There are times set aside each day when a Doctor or nurse is available to
consult with you on the phone. Contact us on 715999 and the Receptionist
will help you find a suitable time when the Doctor you want is free to talk
to you.

We aim to offer a routine telephone consultation with a GP or Practice Nurse
within two working days, or with a named GP or Practice Nurse within three
working days.

If you ask to speak to a Doctor in an emergency we aim to put you through to
a Doctor within five minutes.

Urgent Appointments

If you need an urgent appointment you will be seen that day but not necessarily by your own Doctor. Please let the receptionist know you need to be seen urgently and give the reason where possible to help us assess and prioritise how quickly you need to be seen. You will be added into the Doctor's surgery if there are no available appointments.

Hospital Appointments

If you have been referred to hospital and are anxious to know when you will
be seen or reviewed, contact Raigmore Hospital directly on 704000, or check
your hospital letter or appointment card for a department telephone number.

Checking Your Results

If your Doctor has organised a test(s) for you then it is your responsibility to contact the Practice for the results. It is not possible for us to phone your result to you routinely.

The Doctor will have checked your results and have marked on these what the
staff should do next:

1. Give you the result where this is marked normal by your Doctor
2. Ask you to contact him/her at a telephone time for consultation
   about your result
3. Ask you to make a return appointment with him/her or the nurse

When you telephone please ask the Receptionist for Enquiries. This is the
administration person who will check these details for you. Please try and
phone for test results between 2.00 pm - 5.00 pm on our main number 715999.
 

For more information on how best to see the doctor that you want and whether you should see a doctor or a nurse click here